top of page

Our Clients

"Begin with the End in Mind."

                         ~Steven Covey~

It is important to understand our clients' CURRENT STATE  before we can move you .  This has been a strategy with the CMA Team since inception.  Our starting point is at the top in the Executive Suite and Boardroom. We focus on helping leadership to first interpret the mission then lead by example using the endorsed values of the organization to achieve their goals.  The targeted results include a clearer vision, improved performance and confidence  at all levels and focused direction.



Our clients strive to create a safe, healthy and thriving work environment for their employees at all levels and as Jack Welch, the former CEO of GE put it... to serve the Customer, "CHEAPER, BETTER FASTER."  We work hand and hand with our Clients to achieve the following...

  • Take BETTER OWNERSHIP of their daily processes

  • COLLABORATE on sustainable solutions while reducing silos

  • Empower internal stakeholders with NEW INSIGHTS AND SKILLS

  • Ensuring that the "FABRIC OF AHA MOMENTS' are an integral part of the daily operations

  • Creating an environment of "CUSTOMER FIRST."

Lean Six Sigma
Project Coaching and Consulting
Advising Leaders
Coaching Women in Leadership
Lean Six Sigma & Project Management
Certification Training
Coaching for Strategic Alignment

"... DCG  partnered with CMA on several engagements for a client in Louisiana; providing customized process and performance improvement training that resulted in the Client participants earning a Lean Six Sigma Certification as well as Project Development and Management/versight skills.   ... A differentiator for each session was a customized case study that assisted participants executie the session activities that paralleled their own universe."...

Timmothy M. Dickens


Dickens Consulting Group

"...She is an easy sale in our organization.  When my managers heard that Gail from CMA was going to do a training session for us, they had their pins out to take down the information to register...


Greg Chavarria

 City  Manager 

City of Hallandale Beach, FL

“…It gives me great pleasure to recommend CMA Enterprise Incorporated… In a three year timeframe the CMA Team has delivered Project Planning, and Scheduling, Team Dimensions, Kaizens and Lean Six Sigma Green Belt and Yellow Belt Training. I recommend them with enthusiasm and given the opportunity would engage them again in future training initiatives…”


Peterjohn Plummer,  Sr. Mgr. – Operations Systems Projects

Noven Pharmaceuticals, inc  (a member of the Hisamitsu Group)

Miami, FL

"I engaged Gail when I was Director of Supplier Diversity at Ryder to assist us in developing a Supplier Diversity Program. She brought to the table a deep understanding of Organizational Design, Process, Program Development and Change Management. Since the program was new, her Change Management expertise helped us tremendously in getting buy in from the company’s leadership team. Through the program, she helped us deliver value for Ryder that extends well into the future. She is a very driven individual and it showed in her work. Her tools and methodology employed to deliver the project was highly effective and showed that she is well prepared to take on significant projects. Deliverables completed by her were always on time and of high quality. She is always very flexible and willing to do what it takes without losing sight of the client’s goal. I would highly recommend her for any assignment."


Sam Hines, 

Former Director-Supplier Diversity

Ryder Systems

"Gail is a winner, very bright and energetic, who brings a high level of willingness and enthusiasm to clients and projects alike. Her strong HR and OD business background, coupled with a friendly and engaging personality, makes her a persuasive leader in all

that she does. Gail represents the minority women-owned business community very strongly, and can always be counted upon to do a top-notch job for clients, work associates and partners, as I have enjoyed witnessing over the past 5 years. Her sensitive nurturing

approach allows her to help clients understand that individual or special programs, such as continuous improvement and Lean Six Sigma education, help make the client organizations strong and enduring. Her persona of helpfulness often results in organizations loaded with skilled and passionate people, who strive to make service a part of their daily mind set. I highly recommend Gail as the consummate business woman professional and leader of the future: intelligent, dedicated and hard-working."


Frank Voehl CEO & President,

Strategy Associates, Inc

Grand Master Six Sigma Black Belt 

"Gail is a mentor and friend. When I heard about her Breakthru Institute, I was first to sign up. Her course was pragmatic and relevant. She used practical examples to demonstrate her points and shared many client experiences throughout the course. Receiving her certification, helped me land a great position with my employer. I highly recommend the Breakthru Institute for anyone that is serious about process improvement.


Connie Valencia, CIA, CRMA, Six Sigma YB

Project Manager / Process & IT Transformation Director"

“…From your training, we learned exactly what we needed to do and steps that we should take to get us on the right track. Everyone worked hard to do their part and we are now a much stronger and dedicated board. … We are in a much tronger financial position as a result of your involvement…”


Lucy Weber

Past Chairwoman HANDY

“… Ms. Birks is extremely knowledgeable in the content (she trains on) and brings many real life experiences to her clients.  She is very personable and adapts to your needs rather than providing a standard program that has limited flexibility…”


Mark A. Grey

Assistant Superintendent for Business Svcs.

Polk County, FL School District

"... Ms. Birks and her team brought a different perspective of critical thinking to our students through the Lean Certification Training conducted.  Ot the 125+students who earned their White and Yellow  Belts, all walked away with greater confidence and insight as to how to be a participant in the solutions base conversation as opposed to being a spectator.  I highly recommend CMA Enterprise Incorporated  as an innovative and engaging facilitator of practical knowledge.  They enhanced the value proposition of our students..."


Casandra Stroy

Executive Director

Center for Economic Development and Entrepreneurship

School of Business

Bethune Cookman University 

bottom of page