top of page
CMA - Events BG (2).png

The Readiness Factor - Customer Service: The Other Variable in Your Sales Cycle

Join The Readiness Factor in November as Gail Birks welcomes Richard R. Shapiro, founder of The Center for Client Retention (TCFCR) and expert in customer loyalty. Discover strategies for building lasting relationships, boosting satisfaction, and driving repeat business in this insightful episode!

Tickets are not on sale
See other events
The Readiness Factor - Customer Service:  The Other Variable in Your Sales Cycle
The Readiness Factor - Customer Service:  The Other Variable in Your Sales Cycle

Time & Location

Nov 14, 2024, 2:00 PM – 2:40 PM

Join: https://us02web.zoom.us/j/85757990845

About the Event

In the November episode of The Readiness Factor, host Gail Birks welcomes Richard R. Shapiro, founder and president of The Center for Client Retention (TCFCR). Richard brings decades of expertise in customer relationship management, with a career devoted to helping companies enhance customer satisfaction and drive repeat business.

Key Highlights:

  • Insights on Customer Loyalty: Discover the key strategies Richard uses to foster lasting loyalty in today’s competitive marketplace.

  • 8 Steps to Guarantee Repeat Business: Explore insights from Richard’s book, The Endangered Customer, and learn the essential steps to keep customers coming back.

  • Strategies for Improved Customer Retention: Learn how Richard’s tailored survey methodologies help companies improve satisfaction and retain clients.

  • Lessons from a Proven Leader: Hear how Richard’s tenure at ADP helped transform it from a $40 million to a $4 billion powerhouse and his role in establishing high-impact client retention programs.

Share This Event

The Readiness Factor - Gail.png

Catch Up On Previous Episodes

The Readiness Factor

Missed an episode of The Readiness Factor? No worries! Dive into our rich archive and catch up on all the insightful conversations and inspiring stories. Each episode is a treasure trove of wisdom and strategies for success. Explore previous episodes and get ready to be inspired!

bottom of page