In the November episode of The Readiness Factor, host Gail Birks welcomes Richard R. Shapiro, founder and president of The Center for Client Retention (TCFCR). Richard brings decades of expertise in customer relationship management, with a career devoted to helping companies enhance customer satisfaction and drive repeat business.

Key Highlights:

• Insights on Customer Loyalty: Discover the key strategies Richard uses to foster lasting loyalty in today’s competitive marketplace.

• 8 Steps to Guarantee Repeat Business: Explore insights from Richard’s book, The Endangered Customer, and learn the essential steps to keep customers coming back.

• Strategies for Improved Customer Retention: Learn how Richard’s tailored survey methodologies help companies improve satisfaction and retain clients.

• Lessons from a Proven Leader: Hear how Richard’s tenure at ADP helped transform it from a $40 million to a $4 billion powerhouse and his role in establishing high-impact client retention programs.