Client List and Testimonies
"Begin with the End in Mind."
It is important to understand our clients' CURRENT STATE before we can move you . This has been a strategy with the CMA Team since inception. Our starting point is at the top in the Executive Suite and Boardroom. We focus on helping leadership to first interpret the mission then lead by example using the endorsed values of the organization to achieve their goals. The targeted results include a clearer vision, improved performance and confidence at all levels and focused direction.
Our clients strive to create a safe, healthy and thriving work environment for their employees at all levels and as Jack Welch, the former CEO of GE put it... to serve the Customer, "CHEAPER, BETTER FASTER." We work hand and hand with our Clients to achieve the following...
Take BETTER OWNERSHIP of their daily processes
COLLABORATE on sustainable solutions while reducing silos
Empower internal stakeholders with NEW INSIGHTS AND SKILLS
Ensuring that the "FABRIC OF AHA MOMENTS' are an integral part of the daily operations
Creating an environment of "CUSTOMER FIRST."
"... DCG partnered with CMA on several engagements for a client in Louisiana; providing customized process and performance improvement training that resulted in the Client participants earning a Lean Six Sigma Certification as well as Project Development and Management/versight skills. ... A differentiator for each session was a customized case study that assisted participants executie the session activities that paralleled their own universe."...
Timmothy M. Dickens
Dickens Consulting Group
"...She is an easy sale in our organization. When my managers heard that Gail from CMA
was going to do a training session for us, they had their pins out to take down the information to register...
City of Hallandale Beach, FL
“…It gives me great pleasure to recommend CMA Enterprise Incorporated… In a three year timeframe the CMA
Team has delivered Project Planning, and Scheduling, Team Dimensions, Kaizens and Lean Six Sigma
Green Belt and Yellow Belt Training. I recommend them with enthusiasm and given the
opportunity would engage them again in future training initiatives…”
Peterjohn Plummer, Sr. Mgr. – Operations Systems Projects
Noven Pharmaceuticals, inc (a member of the Hisamitsu Group)
“…You did an outstanding job in preparing the report and presenting the Disc information
to the Parks and Recreation Management Team. …Know that your professional
expertise was greatly appreciated. Also, the final products were very useful to the department.”
Former City Manager - Lauderdale Lakes
Lauderdale Lakes, FL
"During a period when the organization was looking to drive operational innovation and excellence
we sought consulting partners that could assist us in a company-wide initiative. Following an extensive RFP
process we engaged Gail Birks and her team at CMA to assist us in this process. She and her team brought to
the table the level of expertise needed to implement a cross functional training and certification initiative in
Lean Six Sigma. As a result individuals across the organization achieved yellow, green and black belt
certifications. The new approaches to operational excellence will extend well into the future.
The tools and methodology employed proved highly effective and are a testament to her teams’
expertise. In addition her flexibility, team dynamics and project management all proved to be invaluable
during several assignments that extended from that initial engagement."
Senior Vice President Human Resources
"I engaged Gail when I was Director of Supplier Diversity at Ryder to assist us in developing
a Supplier Diversity Program. She brought to the table a deep understanding of Organizational
Design, Process, Program Development and Change Management. Since the program was new,
her Change Management expertise helped us tremendously in getting buyin from the company’s
leadership team. Through the program, she helped us deliver value for Ryder that extends well
into the future. She is a very driven individual and it showed in her work. Her tools and
methodology employed to deliver the project was highly effective and showed that she is
well prepared to take on significant projects. Deliverables completed by her were always on
time and of high quality. She is always very flexible and willing to do what it takes without losing
sight of the client’s goal. I would highly recommend her for any assignment."
Former Director-Supplier Diversity
"Gail offers deep expertise in organizational development, supplier diversity, and employee/leadership
development/training. CMA partnered with us on a client solution, from creation to implementation, which
resulted in rave reviews from our client and the delivery of results above and beyond expectations.
I highly recommend Gail and her talented team."
Formerly of ChaseSourse LP
"Gail is a winner, very bright and energetic, who brings a high level of willingness
and enthusiasm to clients and projects alike. Her strong HR and OD business background,
coupled with a friendly and engaging personality, makes her a persuasive leader in all
that she does. Gail represents the minority women-owned business community very strongly,
and can always be counted upon to do a top-notch job for clients, work associates
and partners, as I have enjoyed witnessing over the past 5 years. Her sensitive nurturing
approach allows her to help clients understand that individual or special programs, such
as continuous improvement and Lean Six Sigma education, help make the client organizations
strong and enduring. Her persona of helpfulness often results in organizations loaded with
skilled and passionate people, who strive to make service a part of their daily mind set.
I highly recommend Gail as the consummate business woman professional and leader of
the future: intelligent, dedicated and hard-working."
Frank Voehl CEO & President,
Strategy Associates, Inc
Grand Master Six Sigma Black Belt
"Gail is a mentor and friend. When I heard about her Breakthru Institute, I was first to sign up. Her course was
pragmatic and relevant. She used practical examples to demonstrate her points and shared many
client experiences throughout the course. Receiving her certification, helped me land a
great position with my employer. I highly recommend the Breakthru Institute for
anyone that is serious about process improvement.
Connie Valencia, CIA, CRMA, Six Sigma YB
Project Manager / Process & IT Transformation Director"
“…From your training, we learned exactly what we needed to do and steps
that we should take to get us on the right track. Everyone worked hard to do their
part and we are now a much stronger and dedicated board. … We are in a much
stronger financial position as a result of your involvement…”
Past Chairwoman HANDY
“… Ms. Birks is extremely knowledgeable in the content (she trains on) and brings many real life
experiences to her clients. She is very personable and adapts to your needs rather than
providing a standard program that has limited flexibility…”
Mark A. Grey
Assistant Superintendent for Business Svcs.
Polk County Schools
"... Ms. Birks and her team brought a different perspective of critical thinking to our students through
the Lean Certification Training conducted. Ot the 125+students who earned their White and Yellow
Belts, all walked away with greater confidence and insight as to how to be a participant in the solutions
base conversation as opposed to being a spectator. I highly recommend CMA Enterprise Incorporated as
an innovative and engaging facilitator of practical knowledge. They enhanced the value
proposition of our students..."
Center for Economic Development and Entrepreneurship
School of Business
Bethune Cookman University