We Finally Did IT!!!!! Webinars in 2018

 

On February 2, 2018, The Breakthru Institute will launch the first in a series of webinars for you.  The title of the session is...

 

                                             " BUILDING CUSTOMER LOYALTY THROUGH CUSTOMER SERVICE"

 

Background

Understanding your Customers' needs, wants and desires is what gives you the competitive edge in attaining sustainable success.  This session provides practical tools and methodologies to the vast universe that we know as "loyal customers".  Whether you are serving an internal or external customer or both, this session is for you.

 

Why Should You Attend?

Your success in business and industry relies on how well the customer believes they are being served.  It also drives the frequency of how often they return... "with friends."  That is where you can realize the return on your Value Proposition.

 

Areas covered in the session...

  • Translating Your Own Story into a win/win

  • The Ethics of Servicing the Customer

  • Ensuring that the Customer Feels Safe

  • Building Cultural Competencies

  • Telephone Etiquette

  • Serving the Unhappy Customer... Conflict Management

Who will benefit?

  • Professionals in Business and industry

  • Entrepreneurs

  • Managers at all levels

  • HR Practitioners

​                                                                      SPACE IS LIMITED

                                                               CLICK ON THE LINK BELOW

                                                                      REGISTER TODAY..

                                                   http://www.cma-ent.com/webinar-calendar

 

                                                                FOR MORE INFORMATION,   

                                                                 Call us at 954-476-3525

                                                                                     or

                                                                 info@breakthruinstitute.biz

 

 

 

 

 

 

 

 

Please reload

Featured Posts

CMA facilitates the Annual Employee Retreat for Polk County Utilities

March 12, 2019

1/6
Please reload

Recent Posts
Please reload

Search By Tags
Follow Us
  • Facebook Basic Square
  • Twitter Basic Square
  • Google+ Basic Square

© 2019 by CMA Enterprise Incorporated.

CMA Enterprise Incorporated

207 Laurel Oak Lane, Suite B

Davie, Florida  33325

Office:  954-476-3525

Fax:  954-370-0803

cma@cma-ent.com