On February 2, 2018, The Breakthru Institute will launch the first in a series of webinars for you. The title of the session is...
" BUILDING CUSTOMER LOYALTY THROUGH CUSTOMER SERVICE"
Understanding your Customers' needs, wants and desires is what gives you the competitive edge in attaining sustainable success. This session provides practical tools and methodologies to the vast universe that we know as "loyal customers". Whether you are serving an internal or external customer or both, this session is for you.
Why Should You Attend?
Your success in business and industry relies on how well the customer believes they are being served. It also drives the frequency of how often they return... "with friends." That is where you can realize the return on your Value Proposition.
Areas covered in the session...
Translating Your Own Story into a win/win
The Ethics of Servicing the Customer
Ensuring that the Customer Feels Safe
Building Cultural Competencies
Serving the Unhappy Customer... Conflict Management