Just Trying to "Keep the Peace"


On February 6, 2018 at 3:30pm, CMA AND The Breakthru Institute will conduct a webinar on the topic of "CONFLICT RESOLUTION."











About The Event

The session is structured to provide basic, yet practical tools to address conflict that arises in the workplace.


The subjects covered by the curriculum are outlined below:


• Review of department/ organization grievance policy

• Mistakes that can occur with improper communication in resolution meetings

• Determining who the participants involved in resolving conflict will be

• Dealing with resistance

• Communication: Listening and verbal strategies

• Role Playing

• Identifying and assessing situations and solutions to resolve conflict


The intended outcome for participants will be as follows:


• Familiarize participants with the resources that exist in the organization

• Understanding what “players” are needed to resolve conflict

• Heighten awareness about dealing with resistance

• Establish ownership of the conflict






CLICK HERE:  http://www.cma-ent.com/events/conflict-resolution

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© 2019 by CMA Enterprise Incorporated.

CMA Enterprise Incorporated

207 Laurel Oak Lane, Suite B

Davie, Florida  33325

Office:  954-476-3525

Fax:  954-370-0803